Additional Information
24/7 Hour support
Staffing will be 24 hours a day, 7 days a week, mixed gender and variable levels of staffing depending on what the service users Needs are .
Wellness Support
Our team are specialist on working with emotional dis-regulation and challenging behaviors, our team will support you in building a healthier you. No matter what your needs are.
A Healthy Community
When you choose us, you join a community. We work not just with you but with other members of our community to build a network of people working together for a healthier world.
Current Equal Opportunities Policy is available on request:
Equal Opportunities
Eunoia-living abides by equal opportunities legislation and company policy, and does not discriminate in any way on the basis of race, religions, gender, disability, sexual orientation, marital status or age in relation to staff service users.
Fulfillment
whats important to you, is important to us !
Eunoia-Living supports service users to realise personal aspirations and abilities in all aspects of their lives by:
- Listening to them, when they want to tell us about their background, life experiences and characteristic.
- Providing access to a range of leisure and recreational activities to suit the tastes and abilities of all.
- Responding appropriately to the personal, intellectual, artistic and spiritual values and practices of every service user.
- Supporting our service user to maintain existing contacts and to make new liaisons, friendships and personal or sexual relationships if they wish.
Operational
Staffing
Our company director and QCQ manager, Has a professional nursing background and is a registered RMN, With vast experience within a forensic setting. She will oversee all aspects of the care delivery and staff performance.
Potential staff undergo a rigorous selection criteria including an in-depth interview with service user input, reference checks, independent safeguarding adult check, enhanced criminal record check and qualification verification. We try to match you to ensure that you have appropriate and competent people capable of carrying out their duties to co-ordinate and deliver safe and effective care.
We ensure that our staff are trained the service users level of need. We monitor and review staff performance through supervision, observation and appraisal. Throughout periods of sickness and holidays we endeavour to provide the same level of care for the service users as they usually receive. This is accomplished by utilising a senior member of staff to provide cover themselves if they cannot find an alternative replacement who is suitable.
Staffing will be 24 hours a day, mixed gender and variable levels of staffing depending on the service user’s needs.
All employees undergo continuous mandatory and service specific training to ensure we continue to deliver a high quality service.
All new employees will receive full mandatory training via the company’s induction programme. All staff will be trained in Autism Awareness, RAID approach and CAT therapy based skills, emotion regulation and de-escalation skills.
All support workers have achieved, or are working towards an appropriate NVQ qualification.
Training needs are reviewed regularly during monthly supervision sessions, and annual appraisals reflect on both the individual learning goals and the needs of the service.
All staff undertake regular training which includes a minimum of:
- Safeguarding adults and children.
- Fire awareness.
- Health and safety.
- Moving and handling.
- Food hygiene awareness.
- COSHH.
- Infection control.
- First aid.
- Ethnicity and diversity.
- Mental Health Act awareness.
- Medication awareness
- Medication management
- Managing Violence and Aggression
- Suicide prevention
Safe, Responsive, Effective, Well-led
Quality Assurance
In order to deliver a high quality of service, the Registered Manager and Operational Manager of the service carry out monthly audits. These audits include:
- Policy and procedures management
- Care files.
- Medication.
- Complaints.
- Service User meeting.
- Team meetings.
- Staff supervision.
- Finance.
Freedom of choice always .....
Where possible, we involve service users in the decision making process that affects the service we provide them. Each supported living property has its own monthly service meeting where all service users have the opportunity to make staff aware of their feelings, viewpoints and ideas. All service users are supported to use external advocacy services.
Team meetings for the staff team take place on a monthly basis, as do individual supervision session for each team member, giving staff the opportunity to voice their opinions and feedback to the Registered Manager about the service being offered. The company conducts annual surveys for both staff and service users.
All service users and those involved in their care are made aware of the service’s complains policy, and are encouraged to offer feedback through individual reviews and family forums.
Safety
Security and Safety Needs
Accident and Emergencies
All incidents will be reported and investigated, taking appropriate action in the case of misconduct or to develop preventative strategies. Accidents and incidents will be reported to the relevant authorities such as the Care Quality Commission and the Health and Safety Executive. All accidents or incidents will follow the policies and procedures pathway and update and change any risk assessment.
Fire Precautions, Associated Emergency Procedures and Safe Working Practices
All service users are made aware of the action to be taken in the event of a fire or other emergency. The service conforms to all guidance on promoting and protecting the health, safety and welfare of the services and staff.
Repairs
Service users are made aware on admission that they should report any maintenance issues to the staff team as soon as possible. Staff will then follow Eunoia-Living maintenance procedure.
General wear and tear of communal areas is the responsibility of Eunoia-Living However, Service users are responsible for pay for any damage or breakages that have been caused by them.
House Rules
To ensure the safety and comfort of all of our service users, we create and agree with our service users a set of house rules for each of the properties. Service Users are responsible for complying with these rules.
Policies and Procedures
Details
All aspects of running and managing our service are recorded in a comprehensive set of policy documents. These policies ensure we meet the statutory requirements for running a Supported Living Service and are reviewed regularly to ensure they are kept up to date.
Summary
Eunoia-living has policies and procedures in place to which all the team must adhere.
These policies are contained within Eunoia-living, employee handbook and are designed to protect you and the team as well as to encourage best practice. They comply with current legislation and the Care Standards Regulations.
Copies of our policy manuals are held at all Eunoia-living Houses or available on request via our website.
Legislation
the team will work within the following guidelines and procedures:
- Health and Safety at Work
- Moving and Handling Operations
- Confidentiality Procedures
- Data protection Act 1998
- Safe Guarding Adults
- Equal Opportunities in your support
